The Answer Group | The HR Group | Strategic Outsourcing, Inc.
Morgan Keegan’s Business Services Group is a leading provider of equity and debt capital and mergers & acquisitions advisory services to emerging growth and middle-market companies, focused on staffing, business process outsourcing, human resources services, information services and facility services.
Case Studies
The Answer Group
The Answer Group was acquired by Teleperformance. Based in North Lauderdale, Fla., The Answer Group is a leading provider of business process outsourcing services. Founded in 1994, the company offers inbound technical support, customer service and sales to a customer base that includes several prominent, high technology, Fortune 200 companies. The company owns and operates two state-of-the-art facilities in Florida and Louisiana and has established a dynamic platform designed to meet the full array of technical support needs for its customers.
Teleperformance, headquartered in Paris, France, is a global leader in the market of outsourced contact centers, managing sales, customer service, technical support and accounts receivable for more than 1,000 companies worldwide. Teleperformance has operations in 46 countries and conducts programs in approximately 66 different languages and dialects.
The HR Group
The HR Group, LLC merged with Arthur J. Gallagher & Co. Based in Nashville, Tenn., The HR Group is a value-added provider of outsourced benefits and human resource management services. Founded in 1996, The HR Group is recognized locally and nationally as a leader in employee benefits brokerage, human resource management consulting and outsourced benefits administration. The company has established a dynamic platform designed to meet the full array of human resource needs for its customers. The HR Group provides its services to a highly loyal customer base, ranging from small and mid-sized companies to several Fortune 500 and other prominent publicly-traded companies across a variety of industries.
Arthur J. Gallagher & Co., an international insurance brokerage and risk management services firm, is headquartered in Itasca, Ill. Gallagher has operations in 14 countries and does business in more than 100 countries around the world through a network of correspondent brokers and consultants.
Strategic Outsourcing, Inc.
Clarion Capital Partners acquired Strategic Outsourcing, Inc. from Regions Financial Corporation. Strategic Outsourcing, based in Charlotte, N.C., provides human resources outsourcing to small and medium-sized businesses, allowing its clients to offer Fortune 500-type benefits to their employees. The company specializes in payroll administration, safety and risk management, workers' compensation, human resource administration, compliance and benefits administration. The company has more than 800 clients with some 32,000-plus worksite employees. Regions retained a minority ownership in the company.
